How do I get a transcript of my conversation?.Gobot Data Processing Agreement for GDPR Compilance.Gobot Chatbot Email Automation & Sequences.Choice of Language for your Gobot Chatbot and Knowledge Base.Can I use my bot to reduce cart abandonment?.Clicking on the Check Order Status result above results in the bot asking for an order number or email as shown a couple of figures above.Ĭopyright 2018-2020, Gobot LLC, All rights reserved. You will note that because the keyword "order" was used in the visitor's query, the "Check Order Status" search result appears as the first search result. Running the above bot results in a conversation that looks like this: Here you can choose the keywords that will allow for the Check Order Status option to show up as a search result when your visitor inquires about his or her order status. This action opens the Search Q&A editor in the right hand panel. As a first step, drag the Search Q&A button into your bot script in the center panel as shown below. Another option to make this functionality available to visitors is via the Search Q&A button in the right hand panel in bot build mode. You can always include the Order Status button in a Quick Reply labeled Check Order Status (like in the bot that is auto-published on your site when you signed up for Gobot). For example, the bot will indicate whether your order has been processed, canceled, paid for, whether it has been shipped, and if it has already been delivered, etc. The bot response will depend on the status of the order. For privacy reasons, Gobot hides personally identifiable information in the Shopify Order Status page, e.g., name, address, etc.īy way of example, below is a screenshot of a bot responding to a customer's order status inquiry. We recommend turning this option on because the Shopify Order Status page includes the status of each item in your most recent order. This option can be toggled on/off in the right hand panel of the order status element.
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In the right hand editor panel, you can edit the wording of the message where the bot asks for the customer's email or order number, as well as the wording in the field where the customer enters this information.įurther, although not shown in the image above, in a more recent version of Gobot we added the ability to include the Shopify Order Status URL in your order status update message. In order to add this functionality to a new bot, all you need to do is drag the Order Status button from the right hand panel in bot build mode into your bot script as shown below. This functionality is built in the bot that is auto-published on your site when you sign up for Gobot. Customers will be asked to enter their order number or email address and the bot will return the status of the customer's most recent order. Use your chatbot to automatically address customer order status inquiries.
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